Fix within 1Hr
Beyond Break-Fix:
Strategic Infrastructure Management
Technology should be invisible. When it works, you don't notice it. When it doesn't, it's the only thing you notice.
Every Tranquil contract begins with a comprehensive System Audit allowing our team to identify potential vulnerabilities before they become outages. Our engineers don't just fix problems; they optimize your environment to ensure total alignment with your business objectives, ensuring your technology roadmap aligns perfectly with your business plan.
Unlimited Helpdesk
Direct access to Level 2 & 3 engineers via phone, email, our Client Portal or a private WhatsApp group for Premium Contracts. No frustrating call queues—just immediate expertise when you need it.
On-Site Engineering
Zero hourly labour fees for Premium clients. We provide rapid dispatch for hardware failures or critical outages across the UK.
Disaster Recovery
Our contracts include full labour coverage for system restoration. We ensure your business is back online without the stress of billable hours.
Platform-Agnostic Expertise
Our engineering team provides native support across all major enterprise operating systems.
Windows
Server & Endpoint
macOS
Creative & Mobile
Linux
Web & Infrastructure
Why Businesses Trust
The Tranquil Difference
Carbon Neutral IT Partner
We are committed to sustainability. Our "Cirrus by Tranquil" cloud environment runs on 100% green energy, helping you reduce your Scope 3 emissions while maintaining peak performance.
Cyber Essentials Ready
Every system we manage is configured to meet the Cyber Essentials standard by default. We don't just support IT; we protect your reputation.
Zero-Trust Configuration
We implement strict permission management and MFA across all entry points, ensuring your data remains your data.
Total Asset Management
Our unique Sentinel Management System is included with all levels of support contract and runs entirely on our Carbon Neutral Cloud solution Cirrus
Live Asset Tracking
Real-time hardware health and lifecycle monitoring for every endpoint.
Automated Patching
Critical security updates deployed globally within hours of release.
Compliance Guard
Ensuring every machine in your domain meets regulatory security standards.
Service Support Levels
Choose the level of coverage that fits your operational requirements.
Standard
Essential managed support for small teams.
- Unlimited Remote Support
- 9:00 AM - 5:30 PM Coverage
- Sentinel System Monitoring
- Proactive Security Patching
- On-site Labour (Chargeable)
- DR Labour Coverage
Premium
Enterprise-grade continuity for growing businesses.
- Unlimited On-site Labour
- Disaster Recovery Labour
- Extended Support Hours
- Scheduled Maintenance Visits
- VIP Escalation Path
- Private WhatsApp Support
